Escalation Matrix
Escalation matrix for GT Bharat Store
Level 1 – Customer Service Team (Submission of your query)
The Customer can lodge a complaint in the following ways:
- Reaching out to us on 1800-102-5871 and lodge a complaint online.
- You can also write to us at online@consortiumgifts.com
Timelines
- Response to a user's query/ concern - 24 Business hours
- Follow-up queries - 48 Business hours
- Customer grievances resolution process - 48 Business hours
Level 2 – Escalation cases (Escalation, if the query is not resolved within 4 Business days)
- Reaching out to our grievances officer to Mr. Zeeshan on +91-9650780053 and lodge a complaint online.
- You can also write to him at online@consortiumgifts.com
Timelines
- Acknowledgement - 12 Business hours
- Further response -2 Business Days
Level 3 – Escalation cases
If customer is still not satisfied with the resolution received, or if customer do not hear from us within specified time limit after following the above mentioned escalation steps, he/she can escalate the issue to:
|
Mr. Anubhav Pandey Marketing Manager, Consortium Gifts Pvt. Ltd. |
|
Mobile - +919650070283 Email - anubhav@consortiumgifts.com
Kannu Girotra (Assistant Manager) |
Timelines
- Acknowledgement - 48 Business hours
- Further response - 7 Business Days