Escalation Matrix

Escalation matrix for GT Bharat Store 

Level 1 – Customer Service Team (Submission of your query)

The Customer can lodge a complaint in the following ways:

  • Reaching out to us on 1800-102-5871 and lodge a complaint online.
  • You can also write to us at
  • Response to a user's query/ concern - 24 Business hours
  • Follow-up queries - 48 Business hours
  • Customer grievances resolution process - 48 Business hours


Level 2 – Escalation cases (Escalation, if the query is not resolved within 4 Business days)

  • Reaching out to our grievances officer to Mr. Zeeshan on +91-9650780053 and lodge a complaint online.
  • You can also write to him at
  • Acknowledgement - 12 Business hours
  • Further response -2 Business Days


Level 3 – Escalation cases

If customer is still not satisfied with the resolution received, or if customer do not hear from us within specified time limit after following the above mentioned escalation steps, he/she can escalate the issue to:

Mr. Anubhav Pandey

Marketing Manager, Consortium Gifts Pvt. Ltd.

Mobile - +919650070283

Email -


Kannu Girotra (Assistant Manager)
E-mail: Kannu.Girotra@IN.GT.COM
Mob: +91 8377847672

  • Acknowledgement - 48 Business hours
  • Further response - 7 Business Days