FAQs
Q. How do I place an order?
Ans. Login to your account> Add Product to cart > Checkout > Make the payment; It’s done.
Q. What is the normal time to deliver an order?
Ans. It takes a minimum of 7–10 working days to deliver an order. If your order didn’t arrive within the given timeline, you can reach out to our support team.
Q. How can I get the tracking details for my order?
Ans. You will receive the tracking details via email within 2–3 working days of placing the order. If not, you can reach out to customer support.
Q. How do I check the order status?
Ans. Once you receive the tracking details, you can track your order online with the given tracking details.
Q. How do I return the product?
Ans. According to our shipping policy, you can return any product in case you received a defective product, the wrong product, the wrong colour, or any other physical damage or changes in the product.
You can return the products within 15 days of receiving them.
Q. When will I get the refund against the return?
Ans. A refund will be processed within 2–3 working days after receiving the product.
Q. Where will I get the refund?
Ans. You will get the refund in your source account.
Q. How can I modify the order details after placing it?
Ans. You can’t change or modify the details after placing the order. However, you can reach out to support within the next few hours to get the details modified.
Q. What happens if I am not available to receive my parcel ?
Ans. Should you not be present when our courier attempts to deliver your parcel, our courier partner makes attempts to reach you via a phone call and SMS. Please ensure that you take calls from our courier partner to facilitate delivery of your package. A second attempt will automatically be made within 24 hours. After the second attempt, our courier will hold on to your parcel for 3 days, awaiting further instructions from the recipient before returning it to us.
Once the parcel has been sent back to us, you must wait until it arrives in our order processing centre. At this time, you will automatically receive an email asking you if you would like us to resend your parcel. We will hold the parcel for you at our order processing centre for a week from the time we send you an email. If we do not hear from you within this timeframe, we will need to cancel your order.
Q. What should I do if I receive a damaged parcel?
Ans. Please do not accept any parcel if the packaging appears damaged or tempered.
All parcels are guaranteed to be in perfect condition when they are dispatched from our order processing centre, complete with security tape that should be visible and intact.
If you refuse your parcel, please write to us immediately via email at online@consortiumgifts.com.
Q. I have received a defective item or my order is incorrect?
Ans. If you notice that the items you’ve received are faulty or if your parcel does not contain the items you ordered, please contact us within 24 hours of receiving the parcel on the contact number provided or via email to online@consortiumgifts.com.