Exchange & Refund Policy
If you receive a damaged, defective, or incorrect product—or require a size exchange for eligible items—contact the customer service team via email at online@consortiumgifts.com , support@consortiumgifts.com or call the toll-free number 1800-102-5871.
● Exchange Request Window: If the product is delivered, exchange requests must be raised within 7 Days of delivery. If unable to do so, the customer will not be eligible for an exchange.
● Resolution Timeline: Once an exchange request is verified and accepted, the entire exchange process will be resolved within a week .
● Logistics & Collection: Exchanges can only be processed after the logistics team collects the shipment from the buyer.
● Product Condition: Products must remain unused. Consortium Gifts will facilitate the pickup of damaged, defective, or size-exchange items through its logistics partner. In cases where this isn't feasible, buyers are required to dispatch the product within one day of confirmation from the vendor, with courier freight charges reimbursed after consultation with Consortium Gifts.
● Original Packaging: Returned products must be in their original packaging with price tags, labels, barcodes, user manual, warranty card, and invoices intact.
● Transit Care: Adequate packaging is advised to prevent further damage during transit.
● Verification: Upon receiving the returned product, Consortium Gifts will verify the condition or size defect. If genuine, Consortium Gifts will process the dispatch of the replacement product.
● Delivery Acceptance: Buyers should check product packaging for damage before accepting delivery. If tampered or damaged, buyers should refuse delivery and inform Consortium Gifts promptly.
● Non-Exchangeable Promo Codes: Promo codes used on the original order remain non-refundable and non-reusable in case of exchanges.
● Policy Compliance: Exchanges are conditional and subject to Consortium Gifts' policies and buyer compliance.
Please note: Non-wearable items are not eligible for size-based exchange unless received damaged or defective.
If you receive a damaged, defective, or incorrect product, contact the customer service team via email at online@consortiumgifts.com , support@consortiumgifts.com or call the toll-free number 1800-102-5871.
● Refund Request Window: If the product is delivered, refund requests must be raised within 7 days of delivery. If unable to do so, the customer will not be eligible for a refund.
● Logistics & Collection: Refunds can only be processed after the logistics team collects the shipment from the buyer.
● Product Condition: Products must remain unused. Consortium Gifts will facilitate the pickup of damaged or defective items through its logistics partner. In cases where this isn't feasible, buyers are required to dispatch the product within one day of confirmation from the vendor, with courier freight charges reimbursed after consultation with Consortium Gifts.
● Original Packaging: Returned products must be in their original packaging with price tags, labels, barcodes, user manual, warranty card, and invoices intact.
● Transit Care: Adequate packaging is advised to prevent further damage during transit.
● Verification: Upon receiving the returned product, Consortium Gifts will verify the defect or damage. If genuine, Consortium Gifts will raise the request for a refund.
● Delivery Acceptance: Buyers should check product packaging for damage before accepting delivery. If tampered or damaged, buyers should refuse delivery and inform Consortium Gifts promptly.
● Refund Method & Currency: Accepted returns will be refunded based on the original payment method, either directly into the debit/credit card or online account, or via cheque. All refunds are processed in Indian Rupees, equivalent to the Transaction Price received.
● Refund Timelines: Refund timelines vary based on payment method and circumstances, typically within 7–21 working days for online payments and through cheque for Cash on Delivery (COD) orders.
● Promo Codes: Promo codes used are non-refundable in case of order cancellation.
● Policy Compliance: Refunds are conditional and subject to Consortium Gifts' policies and buyer compliance.
Please note: Non-wearable items are not eligible for replacement.